Bruce Harvey from Albuquerque, New Mexico, had made a mistake in full salary payment of an employee that given permission not to come to work because of sickness. When he found his mistake, he told the employee and explained that to correct the mistake, he had to credit his salary with all of his previous excess amount. The employee begged because of the reduceness could make a serious monetary problem, "Can the money be paid later?" For this to be done, Harvey said, he would ask for the supervisor agreement. "And for that i know," said Harvey,"will give result an exploding anger boss style." When I tried to decide how to handle this situation better, I realized that all of this situation was my mistake, and I would admit it in front of my boss.
I walked in to his room, told him that I had made a mistake, then I told him the fact. He answered angrily, that it was Personalise Department mistake. I repeated that it was my mistake. He exploded again about Accounting Department being careless. Once again I explained that it was my mistake. He blamed another two persons. But every time I repeated it was my mistake. At last, he saw me and said,"Okay, it was your mistake. Now solve it." The problem finished and nobody got a problem. I felt very happy because I can handle this tight situation, and I had a courage not to made any alibi. Since that time, my boss become more respect to me.
Every stupid people can defend his mistake - and almost all stupid people do that - but to admit his own mistake lift someone to the top of his group and give him a noble and happy feeling.
____________________________________________________________________
If you make a mistake, admit it quickly and symphaticly
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